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• New System : I forgot my password.
  Answer: Kindly follow the steps below to log into your membership Advisory account. How to log in? Username: Member/ Membership Advisor's Ic (without dash ' - ') Password: Name ...
• New System : I would like to change my auto-debit account.
  Answer: Please be informed that members can change their debit/credit card details through Medisavers Portal. Attached are the guidelines on how to change your bank card ...
• MediBooster: My client is under M-line submission, but she has not received the renewal of Pathlab
  Answer: kindly take note that your client renewed her policy through OFFLINE submission which means after the renewal of policy was done, her membership status became ...
• MediSavers VIP : I would like to know the reason behind the drastic increment in yearly MediSaversVIP membership
  Answer: There will be price & benefits revision every 3 years from the launch year of 2018. For your information, the Room & Board and Per ...
• MediSaversVIP Prime: 1. As of date, I have not received my renewal policy for 2022 on Medisavers
  Answer: To access your eMedical Card and eVouchers, please follow the following steps: 1. Download MediSavers App 2. Login using the following guide: a. Username: NRIC without (-) b. Password: ...
• MediSavers Prima Pass: Last week, I signed up for Prima Pass. I paid Etiqa first then I paid
  Answer: Upon checking, we found out there is a wrong NRIC keyed into the quotation that you make membership payment. We have updated the NRIC and match ...
• New System : My card has expired and I have renewed my bank card. Can you please assist
  Answer: Please be informed that members can change their debit/credit card details through Medisavers Portal. Below are the guidelines on how to change your bank card ...
• New System : I've submitted 3 eMotorSavers on 25th September last month, but my commission on 29th September
  Answer: Cases submitted in September 2021 will get commission by end of October 2021. ...
• New System : I visited Dr Tan & Partners @ 3 Damansara to attend to a testicular ache.
  Answer: Kindly be informed outpatient specialist consultation/diagnostic test without following by admission or surgical, it is not covered under the policy. ...
• MediSaversVIP Prime: Under General Conditions section, I noticed that the wordings in the AMENDMENTS clause are completely
  Answer: Yes, correct. Please take note that this Alterations clause is referring to the whole portfolio basis and not on an individual basis. This clause is ...

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