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• MediBooster: My client is under M-line submission, but she has not received the renewal of Pathlab
  Answer: kindly take note that your client renewed her policy through OFFLINE submission which means after the renewal of policy was done, her membership status became ...
• MediSaversVIP Prime: May I know if it is necessary for the members to sign on the renewal/replacement
  Answer: The member can replace their policy via their MediSavers App. There will be an option for the member to replace their existing policy with the ...
• MediSaversVIP Prime: 1. As of date, I have not received my renewal policy for 2022 on Medisavers
  Answer: To access your eMedical Card and eVouchers, please follow the following steps: 1. Download MediSavers App 2. Login using the following guide: a. Username: NRIC without (-) b. Password: ...
• MediSaversVIP Prime: Under the General Provisions, “2. Period of Insurance and Renewal” “…..The renewal premium payable is not
  Answer: Yes, correct. The insurer can review the pricing when it is necessary according to the claim ratio and medical inflation but subject to approval from ...
• MediSaversVIP Prime: Under General Conditions section, I noticed that the wordings in the AMENDMENTS clause are completely
  Answer: Yes, correct. Please take note that this Alterations clause is referring to the whole portfolio basis and not on an individual basis. This clause is ...
• New System : Both of the cards (medical & pa) shown on this portal does not have the
  Answer: Please be informed, there's no info on the medical card in apps due to your case under offline/manual submission case. Offline case, we will ...
• New System : I still have not received an email for renewal and conversion of Medisaver Ehsan S75SP
  Answer: Due to "Restriction of Business" dated 21/4/2021 imposed on Archipelago Group & follow by the directive from its regulator to cease soliciting & underwriting on ...
• New System : This member paid rm 5342 last year. why does this year MXM charging almost 2000
  Answer: As you are aware, healthcare costs have been rising with medical inflation registered double-digit growth in recent years. The pricing revision is to ensure the ...
• New System : May I know why did MXM charge me on 26/10/2021? I have paid my premium
  Answer: This is due to renewal and every year your medical card needs to be renewed and when on renewal month our system will do the ...
• MediSavers Ehsan : I am an advisor for the Medisavers program and have registered a few clients with
  Answer: MXM is not an insurance company and we are a Program Manager. The information provided in the leaflet is based on the policy. Archipelago unable to ...

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